We are pleased to announce that Kempston Controls has been awarded the Platinum Trusted Service Award from Feefo – our 5th Trusted Service Award in 5 Years!
We have, for the 3rd year, received Feefo’s Platinum Trusted Service award highlighting our success in achieving the Gold standard for at least three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of our commitment to outstanding customer service.
Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.”
Here at Kempston Controls, we pride ourselves on our high standard of customer service and this award recognises how hard our teams work and demonstrates why we’re industry renowned. We strive for the best customer experience and look forward to serving our customers this year.
Thank you to all our teams across the group for their continued hard work & commitment and thank you to all our customers for their support.
Feefo is a leading global customer review and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour, and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.